Question 1

How do i extinguish the flame of my candle?

Accepted Answer

Simply place the lid on the candle and it will extinguish itself, eliminiating the smokiness you experience when typically blowing out a candle.

Question 2

Why is my candle releasing soot?

Accepted Answer

Soot is a natural occurence for any candle. If your candle is continuously releasing sot, it can be the result of carbon build-up on the wicks, not trimming the wicks of the candle, over-burning the candle, or burning the candle in an area that is receiving a draft from a vent.

Question 3

Why isn't my candle emitting a strong fragrance?

Accepted Answer

Fragrance is a subjective concept, and some fragrances are stronger than others. Try to move the candle to another position.
 
Rule of thumb: single wick candles for smaller rooms, double wick candles for medium sized rooms, and triple wick for larger rooms.

Question 4

Why is my candle "tunneling"?"

Accepted Answer

When a candle tunnels, it is likely that the candle has not been burning long enough for the wax to pool from egde to edge.
 
Tip: If the candle has begun to tunnel, burn the candle for 3-4 hours to allow the candle to self-corrct. Continue to burn in 3-4 hour increments until the candle has done so.

Question 5

Why isn't my wick staying lit?

Accepted Answer

Wax and fragrance can sometimes clog the wick. 
 
Tip: To extinguishthe flame (place top on candle), wait for the candle to cool, trim the tip of the wick, then twist the wick with your fingers to loosen the fiber in the wick. This will allow the fragrance and wax to more freeely absorb through the wick.

Question 6

What type of wax is used in candles?

Accepted Answer

Our candles are made form 100%all natural soy wax blend.The candles are non-toxic for humans and pets.

Question 7

Do wicks contain lead?

Accepted Answer

Our wicks are 100% cotton and contain no traces of lead.

Question 8

Are the candles made with natural fragrance?

Accepted Answer

Our candles contain essential, natural, and synthetic oils.

Question 9

Are the candles vegan and cruelty free?

Accepted Answer

Yes! Our candles are 100% vegan friendly and cruelty free.

Question 10

How long does Shipping take?

Accepted Answer

Please allow 2-3 business days for items to be shipped out, plus mailing time

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